Privacy Policy & Cookies Policy

Effective Date: January 2026

Elite Performance Lab Inc. (“Elite Performance Lab,” “we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of personal information collected through eliteperformancelab.ca. This Privacy Policy outlines how we collect, use, store, and protect personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario regulations.

1. Information We Collect

We may collect personal information when you interact with our website, including but not limited to:

Name

Email address

Phone number

Appointment or inquiry details

Website usage data (IP address, browser type, pages visited)

Personal health information is not collected or stored directly through this website for clinical purposes.

2. How We Use Personal Information

Personal information collected through the website may be used to:

Respond to inquiries or contact requests

Facilitate appointment booking through third-party platforms

Improve website performance and user experience

Communicate clinic updates or relevant information (where consent is provided)

We do not sell, rent, or trade personal information to third parties.

3. Third-Party Services & Booking Platforms

Elite Performance Lab may use third-party services to support website functionality, including:

Online booking platforms (e.g., Jane App or similar)

Website analytics tools (e.g., Google Analytics)

Embedded video or media services

These third parties may collect information in accordance with their own privacy policies. Elite Performance Lab Inc. is not responsible for the privacy practices of third-party platforms and encourages users to review their policies directly.

4. Cookies & Tracking Technologies

Our website uses cookies to enhance user experience and analyze website traffic.

Cookies may include:

Required cookies necessary for website functionality

Analytics cookies to understand how users interact with the site

You may choose to disable optional cookies through your browser settings. Required cookies are necessary for the website to function properly and cannot be disabled.

By using eliteperformancelab.ca, you consent to the use of required cookies.

5. Data Storage & Security

We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, disclosure, or misuse.

Personal information is retained only for as long as necessary to fulfill its intended purpose or as required by law.

6. Access, Correction & Withdrawal of Consent

You have the right to:

Request access to personal information we hold about you

Request correction of inaccurate or incomplete information

Withdraw consent for future communications

Requests may be made by contacting us using the information below.

7. Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from minors without parental or guardian consent.

8. External Links

Our website may contain links to external websites. Elite Performance Lab Inc. is not responsible for the privacy practices or content of third-party websites.

9. Changes to This Policy

Elite Performance Lab Inc. reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

Continued use of the website constitutes acceptance of any changes.

10. Contact Information

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Elite Performance Lab Inc.

Website: https://eliteperformancelab.ca

Privacy Policy & Cookies Policy